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​Do you need a referral to see an osteopath? In which cases would a referral be required?
No! Osteopaths are primary health care practitioners and do not require GP referral UNLESS the patient is under medicare chronic disease management (DCM/EPC) plan and department of veteran affairs. Rebates are available from most private health insurance funds with no referral.

 What claims do osteopaths accept?
At Revitalize Osteopathy we accept Medicare CMD, DVA and TAC . We also accept private health insurance claims (see below)

Do you bulk bill? What is bulk billed? 
Yes! At Revitalize Osteopathy we firmly believe healthcare should be available and accessible for all, which is why we offer bulk billing and no out of pocket expenses for Medicare EPC/CDM plans.

Gap free bulk billing only applies to those who present a healthcare, low income or pension card. Otherwise,  a gap payment is charged above the medicare benefit.

Do you offer concession rates?
Also, yes! Concession rates may apply for pensioners, students (18 years +) or those with a current health care card.

​Do you process health funds?
At Revitalize osteopathy we process private health insurance via HICAPS go. HICAPS go is a fast and intuitive digital platform that connects patients, practitioners and health insurance companies for a better claim and pay experience.  Please confirm with your health insurer if they are on board with HICAPS go. 

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​Detailed information for Medicare CMD, DVA and TAC is as follows: ​

Medicare CDM plan 
(previously enhanced Primary Care) is a government initiative for all Australians. If your pain is chronic, you can talk to your GP and be provided with CDM plan to see an osteopath 5 times per calendar year. 

​Step 1: Talk to your GP/family doctor about your long-term pain that require extended osteopathic treatment. Your doctor then uses the EPC form to refer you to our osteopath. Keep this EPC referral form with you.
Step 2: Ring our clinic or book online to schedule your appointment. 
Step 3: When you have the appointment, bring the EPC form and Medicare card with you. We will process the claim online via Medipass. However, if for some reason you get rejected, then you are responsible to pay for your treatment fees and later claim it manually at your local medicare office.

Transport Accident Commission (TAC): 
TAC is a government authority to look after people on our roads.
Step 1: If you have a motor vehicle accident, please note down the date of the accidents and get a TAC claim number.
Step 2: If it was a major accident and you were admitted to hospital then just simply bring your TAC claim number to our clinic. We will use your claim number to check with the authority and your consultation costs will be fully covered.

DVA (looking after our veterans): 
       For Gold card holder:
Step 1: Ask your GP (family doctor) to refer you to us through DVA system.
Step 2: Bring your Gold card and referral form to our clinic.
Step 3: We will bulk bill Medicare DVA directly.
       
For white card holder:
Step 1: Ask your GP (family doctor) to refer you to us through DVA system.
Step 2: Bring your White card and referral form to our clinic.
Step 3: We will need to contact DVA to confirm your eligibility for the treatment.
Step 4: If DVA accepts the treatment claim, we will bulk bill Medicare DVA directly.
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